Shipping policy
Shipping Policy
Last Updated: July 1, 2026
Thank you for shopping at OrahGlo. We strive to get your premium red light therapy products to you as quickly as possible.
Processing Time
- Orders are typically processed within 1–3 business days after payment is received.
- During peak periods or holidays, processing may take slightly longer.
Shipping Time
- Once shipped, delivery times vary based on your location and the shipping method selected.
- Standard shipping may take up to 14 business days from the date of shipment for customers to receive their order.
- Business days are Monday through Friday, excluding weekends and federal holidays.
Shipping Costs
- Free shipping is available on all orders over $50 (within the continental United States).
- Orders under $50 will incur standard shipping fees, calculated at checkout.
- International shipping is available to select countries. Rates and delivery estimates are shown at checkout.
Shipping Address
- We ship to the address provided at checkout. Please double-check your shipping address before placing your order.
- We are not responsible for packages shipped to incorrect addresses provided by the customer.
Tracking
- A tracking number will be provided via email once your order ships.
- You can track your package using the link in the shipping confirmation email.
Shipping Delays
- Delivery times are estimates only and are not guaranteed.
- We are not responsible for delays caused by shipping carriers, customs (for international orders), weather, or other circumstances beyond our control.
Order Changes & Cancellations
- If you need to change or cancel your order, please contact us as soon as possible. We can only accommodate changes before the order has been processed and shipped.
For any questions regarding shipping, please contact our support team at support@orahglo.com.