Refund policy

Return Policy

Returns Accepted Within 30 Days

At OrahGlo, we want you to be completely satisfied with your purchase. We accept returns within 30 days of the original purchase date, subject to the conditions below.

To Initiate a Return:

  1. You must request a Return Merchandise Authorization (RMA) number before shipping any item back.
  2. Once approved, we will provide you with an RMA number and the return shipping address.

Return Conditions:

  • The product must be returned in its original condition, unused or in "like-new" condition.
  • All original packaging, materials, accessories, manuals, and parts must be included.
  • Items returned without the RMA number or not meeting the above conditions may be refused or subject to a restocking fee.

Shipping & Costs:

  • You are responsible for the cost of return shipping.
  • The product must be shipped to the address provided in your RMA approval.
  • We strongly recommend using a trackable shipping service.
  • You must email us the tracking number immediately after shipping.

Refunds:

  • Once we receive and inspect the returned item, we will process your refund (minus any applicable restocking fees if applicable) to the original payment method.
  • Refunds typically process within 5–10 business days after inspection.
  • Shipping fees from the original order are non-refundable.
  • Please remember it can take some time for your bank or credit card company to process and post the refund too. 
    If more than 15 business days have passed since we’ve approved your return, please contact us at support@orahglo.com. 

Exceptions:

  • This policy does not apply to opened or used hygiene-related items, custom-built products, or items damaged due to customer misuse.
  • Defective or damaged items upon arrival may qualify for a replacement or full refund — please contact us immediately with photos.

For any questions regarding returns, please contact us at support@orahglo.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.